Customer Care Associate (Cca)

A new Customer Care Associate (Cca) role is open at Klynzo, Sector 18 - Gurgaon, Delhi. The team is filling 25 vacancies. Salary is up to ₹34,000/month.

Employer’s description

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Inbound, Outbound | Languages : English

Candidate profile

• 1–2 years of relevant experience
• Education: Graduate
• Good knowledge of English, Inbound, International and Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Inbound, Outbound
• Languages: English

What you will do

As a Customer Care Associate (Cca), your work will include:

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Salary and benefits

Salary: ₹20,000 – ₹34,000 per month, based on skills and experience.

Job details

• Work location: Sector 18 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 25
• Work mode: On-site

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