Customer Care Associate (Cca)

Join Vapron Digital Private Limited as a Customer Care Associate (Cca) in Greater Noida, Delhi. There are 5 open positions. The pay goes up to ₹23,000/month.

In the employer’s words

About The Rolewe Are Looking For A Energetic, Empathetic, And Detail-Oriented Customer Care Executive (Cce) To Join Our Support Team. As The First Point Of Contact For Our Customers, You Will Play A Key Role In Delivering High-Quality Customer Service, Solving Queries Efficiently, And Maintaining Customer Trust And Satisfaction.Key Responsibilit. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Sales | Languages : Hindi, English

What the job involves

As a Customer Care Associate (Cca), your work will include:

• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Comfortable with English, Hindi, Inbound, Outbound, Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Sales
• Languages: Hindi, English

What you get

Salary: ₹15,000 – ₹23,000 per month, based on skills and experience.

Job details

• Job location: Greater Noida, Delhi, Delhi
• Work mode: Office-based
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

If this job suits you, apply now — shortlisted candidates will be contacted by Vapron Digital Private Limited.