Customer Service Coordinator

Komal Micro System & Services has an opening for a Customer Service Coordinator based in Karol Bagh, Delhi. You can earn up to ₹24,000/month. The team is filling 2 vacancies.

Note from the employer

Knowledger Of Basic Tally Is Reqd. Service Call Handling, Status To Clients, Checking Call Reports And Coordination With Our Billing Coordinator For Bill Generation. Lead And Motivate Teams. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : English, Hindi

Eligibility

• At least 2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone patient and polite

What you get

Salary: ₹18,000 – ₹24,000 per month, based on skills and experience.

Day-to-day work

As a Customer Service Coordinator, your work will include:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system
• You'll handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Karol Bagh, Delhi, Delhi
• Job type: Full time
• Openings: 2
• Work type: On-site
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday. Call / Whatsapp on 9891115403 for appointment

Interested? Apply now on BetterJobs with your resume — Komal Micro System & Services reviews applications regularly.