Customer Service Coordinator

Join Open Mind Services Limited as a Customer Service Coordinator in Hauz Khas, Delhi. The pay goes up to ₹21,000/month. The team is filling 5 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Roles and responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status.

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English

What you get

The salary for this role is ₹18,000 – ₹21,000 per month.

Quick facts

• Work location: Hauz Khas, Delhi, Delhi
• Job type: Full time
• Working hours: Rotational shifts as per roster.9 hrs fixed shift
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Office-based
• Vacancies: 5

Apply today and take the next step in your career with Open Mind Services Limited.