Customer Support Team Leader

Kredito24 has an opening for a Customer Support Team Leader based in Sector 48 - Gurgaon, Delhi. Salary is up to ₹45,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : English

Day-to-day work

Your main tasks will be to:

• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What we are looking for

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of English
• Male Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• Someone customer-first and polite

Salary

Compensation: ₹40,000 – ₹45,000 per month.

Job details

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Work type: On-site
• Vacancies: 1
• Timings: 9:00 AM - 6:00 PM | Monday to Saturday
• Interview timings: 10:00 AM - 4:00 PM | Monday to Friday
• Job type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Kredito24.