Customer Care Associate

Looking for a Customer Care Associate role in Wakad, Pune? Kryzen Biotech Pvt Ltd is hiring now. Salary is up to ₹20,000/month. No experience? You can still apply.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Marathi, Hindi, English

Day-to-day work

Here is what a typical day looks like:

• You'll identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA.
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets

Who can apply

• Freshers are welcome to apply
• 12th Pass or equivalent
• Skills: English, Hindi, Marathi
• Basic English
• Freshers can apply
• Languages: Marathi, Hindi, English

Salary and benefits

You will be paid ₹15,000 – ₹20,000 per month.

Position details

• Job location: Wakad, Pune, Maharashtra
• Job type: Full time
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Shift: 9:00 AM - 6:00 PM | Monday to Saturday

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