Customer Care Associate

Mas Callnet India Private Limited wants to bring on a Customer Care Associate for its Sector 62 - Noida, Delhi team. There are 2 open positions. Great for first-time job seekers. Salary is up to ₹25,000/month.

Note from the employer

Must Known Regional Language - Tamil/Telugu/Kannada/Malayalam With English. Languages : Malayalam, Tamil, Telugu, Kannada

Eligibility

• Freshers are welcome to apply
• 12th Pass or equivalent
• Good knowledge of Kannada, Malayalam, Tamil and Telugu
• Good English
• Freshers can apply
• Languages: Malayalam, Tamil, Telugu, Kannada

Pay and perks

The salary for this role is ₹21,000 – ₹25,000 per month.

Key responsibilities

• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Job at a glance

• Location: Sector 62 - Noida, Delhi, Delhi
• Openings: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

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