Customer Care Representative

Omega Management Services is hiring a Customer Care Representative in Malad, Mumbai. You can earn up to ₹60,000/month. No experience? You can still apply. There are 30 open positions.

Note from the employer

In A Us Banking Process, You Handle Customers From The United States Through Calls And Solve Banking-Related Queries Like Their Balance, Accounts, Cards, And Transactions. Type : Inbound, International | Languages : English

Roles and responsibilities

• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Candidate profile

• Open to freshers
• Education: 12th Pass
• Skills: English, Inbound, International
• Good English
• Freshers can apply
• Type: Inbound, International
• Languages: English
• A customer-first, calm under pressure attitude

Salary and benefits

Salary: ₹22,000 – ₹60,000 per month, based on skills and experience.

Job at a glance

• Work location: Malad, Mumbai, Maharashtra
• Shift: 4pm - 8am any 9.5 hours of shift
• Interview: 4 in afternoon till 11;30 | Monday to Saturday
• Vacancies: 30
• Work mode: On-site
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — Omega Management Services reviews applications regularly.