Customer Care Representative

Start your next role as a Customer Care Representative with Omega Management Services in Malad, Mumbai. The team is filling 19 vacancies. Great for first-time job seekers. You can earn up to ₹60,000/month.

In the employer’s words

We Are Looking For A Proactive And Customer-Focused Customer Support Executive For Our International Process. The Role Involves Handling Global Customer Interactions, Resolving Queries, Managing Collections, And Driving Upselling Opportunities. Type : Inbound, Outbound, International | Languages : English

Day-to-day work

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Eligibility

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of English, Inbound, International and Outbound
• Good English
• Freshers can apply
• Type: Inbound, Outbound, International
• Languages: English
• You are calm under pressure and customer-first

Compensation

Salary: ₹18,000 – ₹60,000 per month, based on skills and experience.

Job at a glance

• Location: Malad, Mumbai, Maharashtra
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 19
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Omega Management Services reviews applications regularly.