Customer Service Coordinator

Onkar Enterprises wants to bring on a Customer Service Coordinator for its Dhayari, Pune team. You can earn up to ₹26,000/month.

Note from the employer

Take Care Of Service Business Call Coordiation.Carry Out Visits On Sites For Various Projects. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English

Compensation

Salary: ₹15,000 – ₹26,000 per month, based on skills and experience.

Key responsibilities

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Dhayari, Pune, Maharashtra
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 1
• Work type: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Onkar Enterprises reviews applications regularly.