Customer Care Associate

A new Customer Care Associate role is open at Onyx Vacation Club Pvt Ltd, Sector 12 - Noida, Delhi. No experience? You can still apply. Salary is up to ₹20,000/month. The team is filling 15 vacancies.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders.

Candidate profile

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Active listening, Verbal communication, Hindi and English, CRM tools
• Female Only
• Basic English
• Freshers can apply
• You are patient and customer-first

Pay and perks

The salary for this role is ₹20,000 per month.

Key responsibilities

• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Job details

• Location: Sector 12 - Noida, Delhi, Delhi
• Work type: On-site
• Vacancies: 15
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Onyx Vacation Club Pvt Ltd.