Customer Care Associate

A new Customer Care Associate role is open at Open Mind Services Limited, Sector 49 - Gurgaon, Delhi. You can earn up to ₹28,000/month. 5 candidates will be hired for this role.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Type : Domestic, Sales | Languages : Telugu, Hindi, English

What you get

You will be paid ₹20,000 – ₹28,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Domestic, English, Hindi, Sales, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Sales
• Languages: Telugu, Hindi, English
• Someone customer-first and calm under pressure

Key responsibilities

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• You will identify upsell opportunities where relevant.
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Job details

• Work location: Sector 49 - Gurgaon, Delhi, Delhi
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5
• Employment type: Full time

Click Apply to send your profile to Open Mind Services Limited. It takes less than a minute.