Customer Care Associate

Open Mind Services Limited has an opening for a Customer Care Associate based in Hauz Khas, Delhi. The team is filling 10 vacancies. You can earn up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Requirements

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Skills: Domestic, English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• Someone patient and customer-first

Salary

Compensation: ₹20,000 – ₹25,000 per month.

Day-to-day work

As a Customer Care Associate, your work will include:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant

Quick facts

• Work location: Hauz Khas, Delhi, Delhi
• Employment type: Full time
• Work type: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10
• Shift: 8AM - 8PM | Monday to Saturday| Rotational Shifts

Ready to start? Upload your resume and apply to Open Mind Services Limited today.