Customer Care Associate

Orange Virtual Global Solutions Pvt Ltd is hiring a Customer Care Associate in Sohna Road - Gurgaon, Delhi. The team is filling 2 vacancies. You can earn up to ₹18,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Skills and qualifications

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: Hindi and English, Complaint handling, CRM tools, Active listening
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.

Compensation

Compensation: ₹16,000 – ₹18,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Sohna Road - Gurgaon, Delhi, Delhi
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Orange Virtual Global Solutions Pvt Ltd.