Customer Care Executive

Join Peora Fashion pvt ltd as a Customer Care Executive in Andheri East, Mumbai. Salary is up to ₹22,000/month.

In the employer’s words

We Are Looking For A Customer-Focused Customer Care Executive To Manage Customer Queries And Provide A Seamless Shopping Experience Across Our D2C Website. The Role Involves Handling Customer Interactions Related To Orders, Payments, Shipping Delivery, Returns, Refunds Exchanges, And Product Related Queries While Ensuring High Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Eligibility

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Skills: English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are polite and customer-first

Day-to-day work

As a Customer Care Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• You will identify upsell opportunities where relevant.
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Compensation: ₹18,000 – ₹22,000 per month.

Quick facts

• Job location: Andheri East, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Friday
• Openings: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Peora Fashion pvt ltd.