Customer Care Representative

Platinumone Business Services Limited is looking for a Customer Care Representative to join its team in Thane, Mumbai. 20 candidates will be hired for this role. Salary is up to ₹35,000/month.

In the employer’s words

Answer Customer Calls, Emails, And Chat Inquiriesresolve Customer Complaints And Issues Effectivelyprovide Accurate Information About Products And Servicesmaintain Customer Records And Update Databasesescalate Complex Issues To The Concerned Departmentfollow Up With Customers Regarding Pending Issuesachieve Customer Satisfaction And Service. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound, Domestic, Sales | Languages : Marathi, Hindi, English

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Marathi, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound, Domestic, Sales
• Languages: Marathi, Hindi, English
• Someone polite and calm under pressure

Your responsibilities

• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Compensation

Salary: ₹20,000 – ₹35,000 per month, based on skills and experience.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 10:00 AM - 07:00 PM | Monday to Saturday
• Vacancies: 20
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Platinumone Business Services Limited.