Customer Care Representative

Looking for a Customer Care Representative role in Thane, Mumbai? Platinumone Business Services Limited is hiring now. Salary is up to ₹35,000/month. Freshers can apply. There are 20 open positions.

In the employer’s words

Answer Customer Calls, Emails, And Chat Inquiriesresolve Customer Complaints And Issues Effectivelyprovide Accurate Information About Products And Servicesmaintain Customer Records And Update Databasesescalate Complex Issues To The Concerned Departmentfollow Up With Customers Regarding Pending Issuesachieve Customer Satisfaction And Service. Type : Inbound, Outbound, Domestic | Languages : Telugu, Tamil, Kannada, Marathi, Hindi, English

Pay and perks

Salary: ₹18,000 – ₹35,000 per month, based on skills and experience.

Candidate profile

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: Domestic, English, Hindi, Inbound, Kannada, Marathi, Outbound, Tamil
• Good English
• Freshers can apply
• Type: Inbound, Outbound, Domestic
• Languages: Telugu, Tamil, Kannada, Marathi, Hindi, English

Your responsibilities

Your main tasks will be to:

• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Job location: Thane, Mumbai, Maharashtra
• Employment type: Full time
• Working hours: 10:00 AM - 07:00 PM | Monday to Saturday
• Vacancies: 20
• Work type: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Platinumone Business Services Limited reviews applications regularly.