Chat Support Executive

Rajiv Kumar (I Way Solutions) is looking for a Chat Support Executive to join its team in Mohali. Freshers can apply. The team is filling 30 vacancies. The pay goes up to ₹27,000/month.

In the employer’s words

Hiring On For Both Voice & Chat Process.. Sitting Profile No Field Work.. Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction.. For More Info Feel Free To Call At The Given No. Or Apply To This Job.. Will Call U Back..Will Be Happy To Help. Languages : English

What we are looking for

• No prior experience needed — freshers can apply
• Graduate or equivalent
• Skills: English
• Good English
• Freshers can apply
• Languages: English
• Someone patient and polite

Your responsibilities

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You will follow call scripts and update customers on ticket status.

Compensation

Compensation: ₹21,000 – ₹27,000 per month.

Job details

• Work location: Mohali, Punjab
• Work type: Office-based
• Job type: Full time
• Openings: 30
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: Rotational shift system..

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