Chat Support Executive

Right Life Hr Solutions is hiring a Chat Support Executive in Sector 30 - Gurgaon, Delhi. The team is filling 10 vacancies. You can earn up to ₹38,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : English

Salary and benefits

Salary: ₹25,000 – ₹38,000 per month, based on skills and experience.

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: English
• A polite, customer-first attitude

Your responsibilities

As a Chat Support Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.

Job details

• Work location: Sector 30 - Gurgaon, Delhi, Delhi
• Work type: Work from office
• Timings: ROTATIONAL SHIFT
• Vacancies: 10
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

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