Customer Care Representative

Rmc | Hr Sonam is hiring a Customer Care Representative in Bhandup West, Mumbai. 30 candidates will be hired for this role. Salary is up to ₹18,000/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Outbound | Languages : Hindi, Hindi

Eligibility

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Good knowledge of Hindi and Outbound
• No English required
• Freshers can apply
• Type: Outbound
• Languages: Hindi, Hindi

Your responsibilities

Here is what a typical day looks like:

• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹13,000 – ₹18,000 per month.

Job at a glance

• Location: Bhandup West, Mumbai, Maharashtra
• Work type: Office-based
• Job type: Full time
• Vacancies: 30
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 7:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Rmc | Hr Sonam.