Customer Care Associate

Join Rmrekruit Solution Private Limited as a Customer Care Associate in Sector 18 - Noida, Delhi. No experience? You can still apply. You can earn up to ₹15,000/month. 2 candidates will be hired for this role.

Employer’s description

Ngo Interacting With Prospective Donors Existing Stakeholders Or Relationships Share Project Updates And Secure Donations Or Program Participation Outbound Donor Engagement Make Calls To Potential Supporters To Introduce The Ngo Mission And Secure Unit Sponsorships Or Meal Donations Donors Call Existing Donors To Express Gratitude Thanks You Calls. Type : Outbound | Languages : Hindi, English

What you get

The salary for this role is ₹13,000 – ₹15,000 per month.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: English, Hindi, Outbound
• Basic English
• Freshers can apply
• Type: Outbound
• Languages: Hindi, English
• You are polite and customer-first

Roles and responsibilities

In this role, you will:

• You'll log every interaction and its outcome in the support system.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails

Quick facts

• Location: Sector 18 - Noida, Delhi, Delhi
• Vacancies: 2
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: On-site
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Rmrekruit Solution Private Limited today.