Chat Support Executive

Join S G Beldon as a Chat Support Executive in Lalita Park, Laxmi Nagar, Delhi. You can earn up to ₹25,001/month. 2 candidates will be hired for this role.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. More Than 2 Years Experience Compulsory.

What we are looking for

• 2+ years of experience in a similar role
• Education: 12th Pass
• Comfortable with Typing speed, CRM tools, Active listening, Complaint handling
• Basic English
• More Than 2 Years Experience Compulsory.
• A calm under pressure, patient attitude

Compensation

Compensation: ₹25,000 – ₹25,001 per month.

Day-to-day work

As a Chat Support Executive, your work will include:

• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Lalita Park, Laxmi Nagar, Delhi, Delhi
• Work mode: Work from office
• Openings: 2
• Working hours: 10:00 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with S G Beldon.