Chat Process Executive

Sa modern solution has an opening for a Chat Process Executive based in Sector 62 - Noida, Delhi. You can earn up to ₹16,000/month. There are 30 open positions.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Domestic, International, Inbound, Sales, Outbound | Marketing

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• You will meet quality, call-handling and satisfaction targets.
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.

Salary

Salary: ₹15,000 – ₹16,000 per month, based on skills and experience.

Eligibility

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Comfortable with Domestic, Inbound, International, Marketing, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Domestic, International, Inbound, Sales, Outbound
• Marketing
• A polite, customer-first attitude

Job details

• Work location: Sector 62 - Noida, Delhi, Delhi
• Vacancies: 30
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Sa modern solution reviews applications regularly.