Customer Care Coordinator

Sai Paradise Machine Tools(India) Pvt.Ltd. is hiring a Customer Care Coordinator in Jeedimetla, Hyderabad. 2 candidates will be hired for this role. Great for first-time job seekers. Salary is up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Outbound | Languages : Telugu, Hindi, English

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

Requirements

• Freshers are welcome to apply
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Outbound and Telugu
• Basic English
• Freshers can apply
• Type: Outbound
• Languages: Telugu, Hindi, English

Key responsibilities

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

Job details

• Location: Jeedimetla, Hyderabad, Telangana
• Work mode: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2
• Shift: 9:00-6:00PM | Monday to Saturday

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