Customer Support Team Leader

Start your next role as a Customer Support Team Leader with Sanjeevani Dairy Farms Private Limited in Shalimar Bagh, Delhi. There are 7 open positions. You can earn up to ₹30,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Type : Domestic, Outbound, Inbound | Languages : English, Hindi | Preferred Experience In : Real Estate

Compensation

You will be paid ₹25,000 – ₹30,000 per month.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Inbound, Outbound, Real Estate
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic, Outbound, Inbound
• Languages: English, Hindi
• Preferred Experience In: Real Estate
• Someone customer-first and calm under pressure

Day-to-day work

As a Customer Support Team Leader, your work will include:

• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• You'll meet quality, call-handling and satisfaction targets.

Job at a glance

• Location: Shalimar Bagh, Delhi, Delhi
• Employment type: Full time
• Work mode: Office-based
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Vacancies: 7

Ready to start? Upload your resume and apply to Sanjeevani Dairy Farms Private Limited today.