Chat Process Executive

Sanni Cad Cam Private Limited is looking for a Chat Process Executive to join its team in Rohini Sec 11, Delhi. There are 2 open positions. You can earn up to ₹25,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Type : Sales, Outbound | Languages : English

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of English, Outbound and Sales
• Female Only
• Good English
• Freshers can apply
• Type: Sales, Outbound
• Languages: English
• A calm under pressure, polite attitude

What you will do

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system

What you get

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Job details

• Work location: Rohini Sec 11, Delhi, Delhi
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 2
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site

Ready to start? Upload your resume and apply to Sanni Cad Cam Private Limited today.