Chat Process Executive

Start your next role as a Chat Process Executive with Sanni Cad Cam Private Limited in Badli, Delhi. The team is filling 3 vacancies. Salary is up to ₹29,000/month.

Employer’s description

International Chat Process,Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Type : International, Sales, Outbound

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with International, Outbound, Sales
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales, Outbound

What you get

Compensation: ₹18,500 – ₹29,000 per month.

What you will do

Here is what a typical day looks like:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy

Position details

• Work location: Badli, Delhi, Delhi
• Employment type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday
• Vacancies: 3

Interested? Apply now on BetterJobs with your resume — Sanni Cad Cam Private Limited reviews applications regularly.