Customer Care Associate

Join Santa Eventz & Exhibitions Private Limited as a Customer Care Associate in Sector 20 - Gurgaon, Delhi. 4 candidates will be hired for this role. The pay goes up to ₹28,000/month.

Note from the employer

* Handle Inbound And Outbound Customer Calls Professionally. * Respond To Customer Inquiries Regarding Solar Products And Services. * Generate And Qualify Leads For The Sales Team. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic, Outbound, Sales

Requirements

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of Domestic, Inbound, Outbound and Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic, Outbound, Sales
• A patient, polite attitude

Compensation

Compensation: ₹25,000 – ₹28,000 per month.

What the job involves

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.
• Handle inbound and outbound customer calls, chats or emails

Job details

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Openings: 4
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Santa Eventz & Exhibitions Private Limited.