Customer Service Coordinator

Sarvppratham developers has an opening for a Customer Service Coordinator based in Thane, Mumbai. 20 candidates will be hired for this role. You can earn up to ₹30,000/month.

In the employer’s words

Client Management: Ensure That All Needs Of Clients Are Successfully Met And Managed After Booking. After-Sales Service: Provide Continuous Support To Existing Clients And Ensure They Are Fully Satisfied With The Services Offered. Client Feedback: Actively Seek Honest And Constructive Feedback From Clients To Improve Services And Resolve. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Eligibility

• 1–2 years of relevant experience
• Graduate or equivalent
• Good knowledge of English, Hindi and Marathi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A polite, patient attitude

What you get

Compensation: ₹17,000 – ₹30,000 per month.

What you will do

• You'll escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Timings: 10:00 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 20

Ready to start? Upload your resume and apply to Sarvppratham developers today.