Customer Care Associate

A new Customer Care Associate role is open at Shipit Express Logistics Pvt Ltd, Sector 63 - Noida, Delhi. You can earn up to ₹20,000/month. The team is filling 2 vacancies.

Note from the employer

Handle Customer Queries And Provide Timely Support. Coordinate With Clients Regarding Shipments, Deliveries, And Escalations. Generate Sales Leads, Maintain Client Relationships, And Achieve Sales Targets. Candidate Should Have Good Communication Skills, Basic Computer Knowledge, And A Customer-Focused Approach. Languages : Hindi, English

Salary

Compensation: ₹13,000 – ₹20,000 per month.

Skills and qualifications

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of English and Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English

What the job involves

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Sector 63 - Noida, Delhi, Delhi
• Employment type: Full time
• Work type: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Shipit Express Logistics Pvt Ltd reviews applications regularly.