Customer Care Associate

Silaris Digi Private Limited wants to bring on a Customer Care Associate for its Loha Mandi Naraina, Delhi team. The pay goes up to ₹16,000/month. 30 candidates will be hired for this role.

Note from the employer

Complaint Registration. Type : Inbound | Languages : English, Hindi

Compensation

Compensation: ₹10,000 – ₹16,000 per month.

Who can apply

• Open to freshers
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Inbound
• Basic English
• Freshers can apply
• Type: Inbound
• Languages: English, Hindi
• A calm under pressure, polite attitude

Your responsibilities

• Follow call scripts and update customers on ticket status
• You will resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Position details

• Work location: Loha Mandi Naraina, Delhi, Delhi
• Timings: 09:30 am - 6:30pm | Monday to Saturday
• Work type: Office-based
• Vacancies: 30
• Interview timings: 9:30 am - 4:30pm | Monday to Saturday
• Job type: Full time

Apply today and take the next step in your career with Silaris Digi Private Limited.