Chat Support Executive

Join Sirphire as a Chat Support Executive in Ashok Vihar Phase III - Gurgaon, Delhi. Salary is up to ₹20,000/month. The team is filling 5 vacancies.

In the employer’s words

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. Languages : Telugu, Bengali, Hindi, English

Your responsibilities

As a Chat Support Executive, your work will include:

• Meet quality, call-handling and satisfaction targets
• You will escalate complex cases to the right team within the SLA.
• You'll resolve queries and complaints with patience and accuracy.
• You will handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

Salary

You will be paid ₹15,000 – ₹20,000 per month.

Eligibility

• No prior experience needed — freshers can apply
• Education: 12th Pass
• Skills: Bengali, English, Hindi, Telugu
• Good English
• Freshers can apply
• Languages: Telugu, Bengali, Hindi, English
• A patient, customer-first attitude

Job at a glance

• Location: Ashok Vihar Phase III - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Shift: 10 AM - 7 PM | Monday to Saturday
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 5

Apply today and take the next step in your career with Sirphire.