Customer Care Representative

Smart Technology is looking for a Customer Care Representative to join its team in Satellite, Ahmedabad. You can earn up to ₹30,000/month.

Note from the employer

Customer Care Representative. 1 - 2 Years Experience Compulsory. | Marketing | Languages : Hindi, English

Key responsibilities

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Marketing
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Marketing
• Languages: Hindi, English

Salary and benefits

The salary for this role is ₹20,000 – ₹30,000 per month.

Job details

• Work location: Satellite, Ahmedabad, Gujarat
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Smart Technology.