Customer Care Representative

Smart Technology wants to bring on a Customer Care Representative for its Prahlad Nagar, Ahmedabad team. Salary is up to ₹30,000/month.

Employer’s description

Customer Care Represantative. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : English, Hindi

Key responsibilities

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.

What you get

You will be paid ₹20,000 – ₹30,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Good knowledge of English, Hindi and Sales
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: English, Hindi
• Someone patient and calm under pressure

Job details

• Work location: Prahlad Nagar, Ahmedabad, Gujarat
• Employment type: Full time
• Work mode: Office-based
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Smart Technology.