Customer Care Associate

Society First has an opening for a Customer Care Associate based in Wakad, Pune. The pay goes up to ₹30,000/month.

Note from the employer

Handle Incoming And Outgoing Calls With Existing Clients. Address Client Queries, Concerns, And Service Requests. Maintain Strong Client Relationships And Ensure Customer Satisfaction. Follow Up On Pending Issues And Provide Timely Updates. Coordinate With Internal Teams For Issue Resolution. More Than 2 Years Experience Compulsory. | Type : Inbound, Domestic, Sales, Outbound | Marketing | Languages : English, Marathi, Hindi

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

Requirements

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: Domestic, English, Hindi, Inbound, Marathi, Marketing, Outbound, Sales
• Female Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Domestic, Sales, Outbound
• Marketing
• Languages: English, Marathi, Hindi

Key responsibilities

• Escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy

Quick facts

• Job location: Wakad, Pune, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based

Apply today and take the next step in your career with Society First.