Customer Care Representative

Super Knit Industries has an opening for a Customer Care Representative based in Lower Parel West, Mumbai. Salary is up to ₹22,000/month.

In the employer’s words

Handle Customer Queries Across Phone, Email, Whatsapp, Chat & Social Media. Manage Shopify Orders, Payments, Tracking, Returns, Exchanges & Refunds. Strong Communication And Customer Service Skills. Maintain Records And Prepare Basic Reports. Basic Knowledge Of Excel, Google Sheets & Crm. More Than 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, Marathi, English

Who can apply

• At least 2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Inbound, Marathi, Outbound
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, Marathi, English

What you get

Compensation: ₹15,000 – ₹22,000 per month.

Day-to-day work

Here is what a typical day looks like:

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.

Job details

• Job location: Lower Parel West, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 10:00 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 1
• Work mode: Office-based

Click Apply to send your profile to Super Knit Industries. It takes less than a minute.