Customer Support Team Leader

Start your next role as a Customer Support Team Leader with Super Plastronics Private Limited (Super Plastronics Pvt. Ltd.) in Sanjay Colony Okhla Industrial Area, Delhi. The pay goes up to ₹25,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Hindi, English

What you get

Salary: ₹22,000 – ₹25,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA

Who can apply

• 2+ years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Hindi
• Good English
• More Than 2 Years Experience Compulsory.
• Languages: Hindi, English
• A calm under pressure, patient attitude

Position details

• Job location: Sanjay Colony Okhla Industrial Area, Delhi, Delhi
• Interview: HR will contact on shortlisting of candidate.
• Job type: Full time
• Vacancies: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office

Ready to start? Upload your resume and apply to Super Plastronics Private Limited (Super Plastronics Pvt. Ltd.) today.