Customer Care Associate

Tanushka Enterprises Manpower Services has an opening for a Customer Care Associate based in Wakadewadi, Pune. The team is filling 11 vacancies. You can earn up to ₹18,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Type : Outbound | Languages : English, Marathi, Hindi

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi, Outbound
• Basic English
• Freshers can apply
• Type: Outbound
• Languages: English, Marathi, Hindi
• Someone customer-first and patient

Roles and responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status

What you get

Salary: ₹13,000 – ₹18,000 per month, based on skills and experience.

Job details

• Job location: Wakadewadi, Pune, Maharashtra
• Vacancies: 11
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

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