Chat Support Executive

Teamup Hr Services Pvt. Ltd. is hiring a Chat Support Executive in Sector 48 - Gurgaon, Delhi. The team is filling 10 vacancies. Salary is up to ₹45,000/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Who can apply

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Good knowledge of English and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• You are patient and polite

Compensation

The salary for this role is ₹25,000 – ₹45,000 per month.

Key responsibilities

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA

Position details

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Teamup Hr Services Pvt. Ltd..