Chat Support Executive

Teamup Hr Services Pvt. Ltd. is hiring a Chat Support Executive in MG Road - Gurgaon, Delhi. The team is filling 5 vacancies. You can earn up to ₹35,000/month.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Key responsibilities

Here is what a typical day looks like:

• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA

Compensation

Compensation: ₹25,000 – ₹35,000 per month.

Eligibility

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English
• Someone patient and polite

Job details

• Job location: MG Road - Gurgaon, Delhi, Delhi
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Employment type: Full time
• Work type: Work from office

Ready to start? Upload your resume and apply to Teamup Hr Services Pvt. Ltd. today.