Customer Care Coordinator

Join Threpty Private Limited as a Customer Care Coordinator in Pitam Pura, Delhi. Salary is up to ₹20,000/month. 5 candidates will be hired for this role.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. Languages : Hindi, English

What we are looking for

• Ideal for freshers starting their career
• 12th Pass or equivalent
• Skills: English, Hindi
• Female Only
• Basic English
• Freshers can apply
• Languages: Hindi, English

What you will do

As a Customer Care Coordinator, your work will include:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• You'll meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy

Salary and benefits

Compensation: ₹15,000 – ₹20,000 per month.

Position details

• Work location: Pitam Pura, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Employment type: Full time
• Vacancies: 5

Interested? Apply now on BetterJobs with your resume — Threpty Private Limited reviews applications regularly.