Customer Service Coordinator

Looking for a Customer Service Coordinator role in Andheri, Mumbai? Total Solutions is hiring now. You can earn up to ₹30,000/month.

Note from the employer

The Job Focuses On:Customer Serviceclient Handlingsales Supportbasic Financial Operationscoordination With Internal Teams. 1 - 2 Years Experience Compulsory. | Skills Needed : Email | Basic Excel, Record Management, Manage Operations

Day-to-day work

• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will escalate complex cases to the right team within the SLA.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Skills: Basic Excel, Email, Manage Operations, Record Management
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Skills Needed: Email
• Basic Excel, Record Management, Manage Operations
• A customer-first, polite attitude

Salary and benefits

The salary for this role is ₹20,000 – ₹30,000 per month.

Quick facts

• Location: Andheri, Mumbai, Maharashtra
• Employment type: Full time
• Work type: On-site
• Vacancies: 1
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Total Solutions today.