Customer Care Associate

Transcom has an opening for a Customer Care Associate based in Kharadi, Pune. You can earn up to ₹35,000/month. 30 candidates will be hired for this role.

In the employer’s words

Handle Inbound Customer Calls Professionally Resolve Queries Reports Provide Accurate Information And Ensure Customer Satisfaction Maintain Call Records And Follow Standard Procedures. Type : Inbound, Domestic, Outbound, Sales, International | Marketing | Languages : English

Who can apply

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Inbound, International, Marketing, Outbound and Sales
• Good English
• Freshers can apply
• Type: Inbound, Domestic, Outbound, Sales, International
• Marketing
• Languages: English
• Someone calm under pressure and patient

What the job involves

In this role, you will:

• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant

What you get

Compensation: ₹20,000 – ₹35,000 per month.

Job details

• Job location: Kharadi, Pune, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Office-based
• Employment type: Full time
• Vacancies: 30
• Working hours: Day shift , 6 Days working , 1 week off

Ready to start? Upload your resume and apply to Transcom today.