Customer Care Executive

Trenity Consultants is looking for a Customer Care Executive to join its team in Mohali. Salary is up to ₹25,000/month. The team is filling 2 vacancies.

Note from the employer

We Are Looking For A Dedicated And Professional Customer Care Executive To Join Our Immigration Consultancy Team. The Ideal Candidate Will Be Responsible For Handling Client Inquiries, Maintaining Strong Client Relationships, Providing Timely Updates, And Ensuring Excellent Customer Service Throughout The Immigration Process. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Gujarati, Marathi, Punjabi, Hindi, English

What we are looking for

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Good knowledge of English, Gujarati, Hindi, Inbound, Marathi, Outbound and Punjabi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Gujarati, Marathi, Punjabi, Hindi, English
• You are calm under pressure and customer-first

What you get

You will be paid ₹17,000 – ₹25,000 per month.

Key responsibilities

• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA

Position details

• Job location: Mohali, Punjab
• Job type: Full time
• Vacancies: 2
• Work mode: Work from office
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 10:00 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Trenity Consultants reviews applications regularly.