Customer Care Representative

Twiite Business is looking for a Customer Care Representative to join its team in Ghansoli, Mumbai. The team is filling 10 vacancies. Salary is up to ₹21,000/month.

Employer’s description

We Are Looking For A Customer-Focused And Proactive Customer Care Representative To Handle Customer Queries Related To Home Loan Products. The Role Involves Assisting Customers Throughout The Loan Process, Ensuring Smooth Communication, And Delivering A High Level Of Customer Satisfaction. 1 - 2 Years Experience Compulsory. | Type : Sales | Languages : Tamil, Telugu, Kannada, Marathi, Hindi, English

Day-to-day work

• Meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• You will handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant

What you get

Salary: ₹18,000 – ₹21,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Kannada, Marathi, Sales, Tamil, Telugu
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Sales
• Languages: Tamil, Telugu, Kannada, Marathi, Hindi, English
• Someone calm under pressure and polite

Quick facts

• Job location: Ghansoli, Mumbai, Maharashtra
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

Apply today and take the next step in your career with Twiite Business.