Customer Care Associate

Wheelseye Technology India Private Limited has an opening for a Customer Care Associate based in Sector 48 - Gurgaon, Delhi. 20 candidates will be hired for this role. You can earn up to ₹28,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi, English

Salary

Salary: ₹25,000 – ₹28,000 per month, based on skills and experience.

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Education: 12th Pass
• Good knowledge of English and Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, English

What the job involves

As a Customer Care Associate, your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• You'll escalate complex cases to the right team within the SLA.
• You'll meet quality, call-handling and satisfaction targets.
• Resolve queries and complaints with patience and accuracy

Quick facts

• Location: Sector 48 - Gurgaon, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Shift: 1030 AM -7:00 PM | Monday to Saturday
• Vacancies: 20
• Work mode: Work from office
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Wheelseye Technology India Private Limited.