Customer Support Specialist

Work India has an opening for a Customer Support Specialist based in HSR Layout, Bengaluru. The team is filling 10 vacancies. Salary is up to ₹25,000/month.

In the employer’s words

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Hindi

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi

Day-to-day work

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system.
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹20,000 – ₹25,000 per month.

Job details

• Job location: HSR Layout, Bengaluru, Karnataka
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: On-site
• Vacancies: 10

If this job suits you, apply now — shortlisted candidates will be contacted by Work India.