Customer Support Specialist

Suraj P K (Anvaya Hr Inc) wants to bring on a Customer Support Specialist for its Electronic City, Bengaluru team. The pay goes up to ₹25,000/month. 20 candidates will be hired for this role.

Note from the employer

Customer Support Executive (Voice Process) Inbound Voice Process.Location; Kudlu Gate, Responsibilities Handle 100% Inbound Customer Calls.Resolve Customer Queries Professionally. Fresher To Minimum 1 Year Of Experience In Bpo.English And Hindi Communication Is Mandatory. Day Rotational Shift. 6 Days Working With One Rotional Weekoff.Graduate Only. 1 - 2 Years Experience Compulsory. | Type : Inbound, Domestic | Languages : Telugu, Kannada, Hindi, English

Salary and benefits

Compensation: ₹19,000 – ₹25,000 per month.

What the job involves

• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Comfortable with Domestic, English, Hindi, Inbound, Kannada, Telugu
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Domestic
• Languages: Telugu, Kannada, Hindi, English
• Someone patient and polite

Quick facts

• Location: Electronic City, Bengaluru, Karnataka
• Employment type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 20
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Interested? Apply now on BetterJobs with your resume — Suraj P K (Anvaya Hr Inc) reviews applications regularly.