Salary benchmark for employers
Customer Care Associate (CCA) Salary in Mumbai (2026)
₹19,500per month, median
Half of Customer Care Associate (CCA) posts in Mumbai offer ₹15,000–₹22,000 a month. Based on 25 live job posts that state a salary, updated 14 November 2026.
Pay distribution
| 10th | 25th | Median | 75th | 90th |
|---|---|---|---|---|
| ₹12,500 | ₹15,000 | ₹19,500 | ₹22,000 | ₹24,000 |
- Active posts
- 25
- Employers
- 16
- Open to freshers
- 64%
- New in 30 days
- 2
What to offer Customer Care Associate (CCA) candidates in Mumbai
- Offer at least ₹19,500 a month to match the typical post in Mumbai; ₹22,000 or more puts you in the top quarter of posts.
- Hiring freshers? Their median offer is ₹18,300 — 6% below the overall median.
- Ask for Domestic only if you can pay for it: those posts offer ₹21,000 against ₹18,300.
- 2 new Customer Care Associate (CCA) posts went live in the last 30 days — publish your monthly range so candidates can compare.
Experience
Customer Care Associate (CCA) salary by experience
| Experience | Posts | Median / month |
|---|---|---|
| Fresher (0 years) | 16 | ₹18,300 |
| 1–2 years | 9 | ₹22,000 |
Job type
Salary by employment type
| Type | Posts | Median / month |
|---|---|---|
| Full-time | 25 | ₹19,500 |
Qualification asked
- 12th pass72% · 18
- Graduate20% · 5
- 10th pass8% · 2
Localities
Customer Care Associate (CCA) salary by area of Mumbai
| Area | Posts | Median / month |
|---|---|---|
| Andheri East | 5 | ₹24,000 |
| Navi Mumbai | 5 | ₹21,000 |
| Turbhe | 5 | ₹12,500 |
| Thane West | 3 | — |
| Belapur | 2 | — |
| Thane | 2 | — |
| Airoli | 1 | — |
| Bhiwandi | 1 | — |
Compare
Mumbai vs other places
| Place | Median / month | vs here | Posts |
|---|---|---|---|
| Mumbai | ₹19,500 | — | 25 |
| Maharashtra (state) | ₹19,500 | +0% | 26 |
| India | ₹19,000 | -3% | 130 |
Market
Who is hiring in Mumbai
2 new posts in the last 30 days.
- Dbs Mintek Pvt Ltd5
- IndoHR Services5
- Shoppers Stop2
- Chetana Rajiv Asekar (Subhadra Jobs Consultancy)1
- Directsource1
- Shunya Tattva Management Consultants1
- Silgate Solutions Limited1
- Twiite Business1
Skills premium
Skills that raise pay
Median monthly pay of posts that ask for the skill versus posts that do not.
| Skill | With | Without | Premium |
|---|---|---|---|
| Domestic | ₹21,000 | ₹18,300 | +15% |
| Outbound | ₹20,500 | ₹18,300 | +12% |
| Inbound | ₹20,800 | ₹19,000 | +9% |
Real offers
Recent Customer Care Associate (CCA) posts with pay
- Customer Care Associate (Cca)Radical Minds Technologies Private Limited · Mumbai · Fresher · Yesterday₹18,000 – ₹21,000/month
- Customer Care Associate (Cca)Chetana Rajiv Asekar (Subhadra Jobs Consultancy) · Mumbai · Fresher · 15 days ago₹22,000 – ₹23,000/month
- Customer Care Associate (Cca)Shoppers Stop · Mumbai · Fresher · 16 days ago₹15,000 – ₹18,000/month
- Customer Care Associate (Cca)Shunya Tattva Management Consultants · Mumbai · Fresher · 30 Sept₹10,000 – ₹20,000/month
- Customer Care Associate (Cca)Hightec Network Solutions (Opc) Private Limited · Mumbai · 1–2 yrs · 30 Sept₹12,000 – ₹14,000/month
- Customer Care Associate (Cca)Dbs Mintek Pvt Ltd · Mumbai · Fresher · 30 Sept₹12,000 – ₹13,000/month
Frequently asked questions
What is the Customer Care Associate (CCA) salary in Mumbai?
The median advertised salary is ₹19,500 a month across 25 current job posts. Most offers fall between ₹15,000 and ₹22,000, and 10% of posts pay ₹24,000 or more.
What is the Customer Care Associate (CCA) salary for freshers in Mumbai?
Posts open to freshers (0 years) advertise a median of ₹18,300 a month, based on 16 jobs.
What do Customer Care Associate (CCA) jobs pay experienced candidates in Mumbai?
1–2 years: ₹22,000 a month (median of posts asking for that experience).
Where in Mumbai do Customer Care Associate (CCA) jobs pay the most?
Andheri East (₹24,000), Navi Mumbai (₹21,000) and Turbhe (₹12,500) have the highest median offers among areas with at least 5 posts.
Is Customer Care Associate (CCA) pay in Mumbai higher than in the rest of Maharashtra?
It is about the same: ₹19,500 in Mumbai against ₹19,500 across Maharashtra.
Which skills raise Customer Care Associate (CCA) salaries in Mumbai?
Domestic (+15%), Outbound (+12%) and Inbound (+9%), comparing the median of posts with and without each skill.
How is this salary data calculated?
From 25 active job posts for Customer Care Associate (CCA) in Mumbai on BetterJobs that state a salary. Pay is converted to a monthly amount and rounded to the nearest ₹100; last updated 14 November 2026.
For employers
Hiring Customer Care Associate (CCA) in Mumbai?
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