Customer Care Associate (Cca)

Shoppers Stop Limited wants to bring on a Customer Care Associate (Cca) for its Thane, Mumbai team. Salary is up to ₹18,000/month. The team is filling 8 vacancies.

Employer’s description

Retail Sales, Customer Service, Visual Display, Inventory Management, Selling, Good Communication Skills, Etc.

What the job involves

In this role, you will:

• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

What we are looking for

• Open to freshers
• Education: 12th Pass
• Skills: CRM tools, Complaint handling, Hindi and English, Verbal communication
• Male Only
• Basic English
• Freshers can apply
• Someone calm under pressure and customer-first

Compensation

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Job at a glance

• Job location: Thane, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 8
• Shift: 10:30 AM - 08:00 PM | For Female 12:30 AM - 10:00PM I For Male
• Work mode: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Shoppers Stop Limited.